CDJapan Online Survey Results


Results shown on this page are based on feedbacks provided after October 15, 2009 from customers who actually shopped at CDJapan.

5:Very Satisfied
4:Satisfied
3:Average or Don't Know
2:Disappointed
1:Very Disappointed

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Rating : 4.8
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 5.0
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Vielen Dank!

Rating : 5.0
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Vielen Dank!

Rating : 4.0
Date : 2025/7/28

: Female
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 3
Additional Comments

Rating : 4.8
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
I just noticed this with this past order, and I think it has to do with the changes to the website, but here are two things I noticed: DHL was this time faster to inform that the order already has shipped while CD Japan took a whole day to update. This isn't anything that comes in negative, but I just noticed this meanwhile today's order that shipped, CD Japan is faster than the shipping agency :) The other thing is that there has been some internal server errors to the website when you searched a topic with a large amount of products. I made sure that it wasn't just my internet connection and tested on several divices. The solution for me was to narrow down the type of product to get any response. It seems this issue has been solved already as well. I think it would be helpful for new customers if issues like this would be announced on the website (if those minor issues were known at least) :) Otherwise, as always: thank you so, so much for your great service :D

Rating : 5.0
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Very satisfied with tax reduction and international shipping service. And I love CD Japan's coupon and rewards system too

Rating : 4.5
Date : 2025/7/28

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 5
I never contacted the customer support, so I cannot give a rating. The only thing I am not satisfied with is that somehow my package from CDJapan always gets stuck at the customs office, and I have to pay a small fee to receive it. I regularly order from abroad, but never had this issue before when VAT was prepaid. Otherwise, I am very satisfied and will surely order from CDJapan again.

Rating : 5.0
Date : 2025/7/26

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.7
Date : 2025/7/26

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.0
Date : 2025/7/26

: Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 3 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.8
Date : 2025/7/26

: Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.0
Date : 2025/7/26

: Female
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.7
Date : 2025/7/26

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 5
I'm happy that I can purchase Sumino Hayato's relevant merch here. Thank you very much!

Rating : 5.0
Date : 2025/7/26

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Always very satisfied with you. Thank you very much

Rating : 4.5
Date : 2025/7/26

: Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2025/7/25

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Thanks.

Rating : 4.8
Date : 2025/7/25

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 4 Delivery of your order 5
Please add a shipping option for surface parcel! I would love to order more anime figures from your store but the shipping cost is expensive for EMS/DHL for larger items. For packaging, I often feel like my items could have fit into a smaller box. Please consider stacking items on top of each other vs placing them on the side.

Rating : 5.0
Date : 2025/7/25

: Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2025/7/25

: Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

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Notes about the Survey:
To take the survey, please sign into Newsmail and click on the "Subscribe/Unsubscribe" button and choose to take the survey after each purchase. After each of your order is sent, an email including the link to the survey will be sent to you (10days after the order is sent by EMS, and 14 days after the order is sent by Air Mail or SAL).