CDJapan Online Survey Results


Results shown on this page are based on feedbacks provided after October 15, 2009 from customers who actually shopped at CDJapan.

5:Very Satisfied
4:Satisfied
3:Average or Don't Know
2:Disappointed
1:Very Disappointed

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Rating : 4.0
Date : 2009/10/16

AUSTRALIA : Male
Quality of information 2 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 3
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
Often not enough product information is provided. Track titles are often missing, remastering details are not provided - rather than assume it has not been remastered, I think the record companies should advise CD Japan of the date of the master used for each CD release.

Rating : 5.0
Date : 2009/10/16

AUSTRALIA : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Fantastic as always!

Rating : 3.5
Date : 2009/10/16

UNITED STATES : Male
Quality of information 2 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 2
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 4
The reson at least half of the people buy cds from Japan are bonus tracks. You nend to get info quickly about what the bonus tracks are, not just how many. You need song titles, etc and use them as selling points. Just putting up titles is not enough. I had to spend 15 minutes on the internet once researching a cd that had a bonus track before ordering from you. Your website had no info whatsoever.

Rating : 5.0
Date : 2009/10/16

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Thank you for being so reliable and helpful. I have been your customer for many years.

Rating : 4.5
Date : 2009/10/16

UNITED STATES : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
1. More details on song titles, band members, bonus tracks and remaster dates are helpful. 2. It would be nice to browse your catalog without having to "search" for names and titles. The alphabet choices provided are very incomplete. 3. I have signed up for email notifications on several artists and have never received one, even though new releases have been issued. 4. Thanks for asking. It is important to talk to your customers.

Rating : 5.0
Date : 2009/10/16

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 3.5
Date : 2009/10/16

SINGAPORE : Female
Quality of information 3 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 3
CDJapan Customer Support 3 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.8
Date : 2009/10/16

MEXICO : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Almost perfect!!!

Rating : 4.2
Date : 2009/10/16

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 1 Packaging of order 5 Delivery of your order 5
Customer Service ignored six email requests for info on one of my orders.

Rating : 4.8
Date : 2009/10/16

CHILE : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Awesome site. Always great to shop here. Keep providing such a good service!

Rating : 5.0
Date : 2009/10/16

MEXICO : Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.7
Date : 2009/10/16

NORWAY : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 5.0
Date : 2009/10/16

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 5.0
Date : 2009/10/16

UNITED KINGDOM : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2009/10/16

CHILE : Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.2
Date : 2009/10/16

UNITED STATES : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 4
The only comment I can make is the listings of "availability" for certain items. I've tried to purchase two or three CD singles in the last few months, and I've been told that they were "unobtainable." I just find it disappointing that it listed as addable to one's cart, but two-three weeks later, it's told to be unobtainable. Otherwise, I've been ordering through CD Japan for about 8+ years and have been satisfied through the whole experience.

Rating : 4.7
Date : 2009/10/16

GERMANY : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Hallo, you should: - display tracklistings in album details. Now, not all the albums has tracks listed (it is good to see which master I am going to buy) - display "Available/Sold out" status in "Saved items" section - display stock status (item count on stock) - allow more CDs to be in gift or "bulk" envelope Anyway, thanks for a great eShop!

Rating : 4.8
Date : 2009/10/16

AUSTRALIA : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
once again good quick service. thankyou

Rating : 4.8
Date : 2009/10/16

CANADA : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 5.0
Date : 2009/10/16

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

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Notes about the Survey:
To take the survey, please sign into Newsmail and click on the "Subscribe/Unsubscribe" button and choose to take the survey after each purchase. After each of your order is sent, an email including the link to the survey will be sent to you (10days after the order is sent by EMS, and 14 days after the order is sent by Air Mail or SAL).