CDJapan Online Survey Results


Results shown on this page are based on feedbacks provided after October 15, 2009 from customers who actually shopped at CDJapan.

5:Very Satisfied
4:Satisfied
3:Average or Don't Know
2:Disappointed
1:Very Disappointed

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455301- 455320 / 456155
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Rating : 4.0
Date : 2009/10/26

UNITED STATES : Male
Quality of information 3 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 3
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
* I'd like to be able to browse ALL Japanese DVDs with English subtitles, not just a short list of "Top Sellers" or "Top Future Releases". * Search engine is faulty; duplicate results are listed (and I don't mean different-priced reissues, but actual individual products being repeated). * Narrowing search results by price range would be nice. * I like that EACH audio channel is listed by spoken language AND the digital format! * Lot's of DVD product descriptions however missing information.

Rating : 4.2
Date : 2009/10/26

NETHERLANDS : Male
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 4 Delivery of your order 4
Great work! Love your site & sevrices... One comment. Labels on the packages are somewhat confusion for the postmen, my adress is too small... haha! Greetz, bas

Rating : 4.5
Date : 2009/10/26

FRANCE : Female
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.2
Date : 2009/10/26

FRANCE : Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.0
Date : 2009/10/25

FRANCE : Male
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.5
Date : 2009/10/25

UNITED KINGDOM : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 2
wasn't made aware of amount of import tax that I would be liable for. It would be good if this could be mentioned and an estimate given as a guide on orders. Otherwise excellent service.

Rating : 4.5
Date : 2009/10/25

POLAND : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 4
Additional Comments

Rating : 4.3
Date : 2009/10/25

RUSSIA : Female
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 5
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.7
Date : 2009/10/25

FRANCE : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
I'd like to also buy the original book manga version as well as magazine and adult DVD otherwise the quality of your service satisfied me thank you and I remain a loyal customer

Rating : 5.0
Date : 2009/10/25

UNITED KINGDOM : Female
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
I have been shopping with CdJapan for about 4 years now and i can honestly say that the service and customer support has always been excellent- above and beyond any other company i have ever dealt with. Thank you very much.

Rating : 4.7
Date : 2009/10/25

UNITED STATES : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2009/10/25

SINGAPORE : Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.8
Date : 2009/10/25

UNITED STATES : Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.3
Date : 2009/10/25

NEW ZEALAND : Female
Quality of information 4 Ease of purchase and availability of payment methods 4 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 5 Delivery of your order 5
I love this site! If there's anything i want to buy that can be only be bought online because i cant get it at stores here, then i will buy it from CD Japan!!

Rating : 5.0
Date : 2009/10/25

ARGENTINA : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 5 Packaging of order 5 Delivery of your order 5
Additional Comments

Rating : 4.3
Date : 2009/10/25

NETHERLANDS : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 3
I want to be informed about an item that is out of print before cd japan decides to ship an order without the out of print item so I can order an other item and still get the 500 points coupon. Now I get an incomplete order, the same shipping costs and no points. Very disappointed about this matter. The least you can do is to give the 500 points coupon

Rating : 4.5
Date : 2009/10/25

GERMANY : Male
Quality of information 5 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.3
Date : 2009/10/25

RUSSIA : Male
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 3 Packaging of order 5 Delivery of your order 5
Q4. Don't know - I never had a need to contact customer support. Request: Please add P-Vine to your catalog!!!

Rating : 4.2
Date : 2009/10/25

GERMANY : Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 5
CDJapan Customer Support 3 Packaging of order 4 Delivery of your order 4
Additional Comments

Rating : 4.3
Date : 2009/10/25

ITALY : Female
Quality of information 4 Ease of purchase and availability of payment methods 5 Freshness of information that CDJapan offers 4
CDJapan Customer Support 4 Packaging of order 4 Delivery of your order 5
Additional Comments

455301- 455320 / 456155
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Notes about the Survey:
To take the survey, please sign into Newsmail and click on the "Subscribe/Unsubscribe" button and choose to take the survey after each purchase. After each of your order is sent, an email including the link to the survey will be sent to you (10days after the order is sent by EMS, and 14 days after the order is sent by Air Mail or SAL).